Other Policies Applying to Our Services
Visiting/Browsing Our Website/App
If you are visiting our website/app, then we may collect and store the following information about your visit:
Using Yapphi App
When you download the App, connect to our Services, contact us through various means, including by social media, fill out a query form or participate in an online survey, we may collect a variety of information, including but not limited to your name, mailing address, phone number, email address, contact preferences, device identifiers, IP address, location information, credit card information and so on. In addition to the above, we may also collect, collate and retain certain health related data.
The App may collect and retain personal information such as height, weight, activity details related to a specific work out. In addition to these details, the App may also collect and have access to information including but not limited to username and password used to create the Yapphi account on the App.
In the event you choose to sign-in using your social media accounts, we may collect and retain information including but not limited to your:
Yapphi will ask its Subscribers/Members to provide an explicit consent to use information from wearables like Apple Watch, Fitbit, Apple Healthkit, Garmin, Suunto and so on. You may also provide your fitness and activity data manually. This includes without limitation, information about your daily steps, energy, distance covered during a workout and related activities.
Members visiting our website
Use of your personal information
Yapphi may hold and use your information for a number of purposes connected with our business, which include, without limitation:
Access to your information
You can help ensure that your personal information including, without limitation, contact information and preferences are accurate, adequate, complete and up to date by signing in to your Yapphi account page. For personal information we hold, we will provide you with access (including a copy, if requested) for any purpose so long as it is in adherence with applicable laws, including any request made by you such as, correcting the data if it is inaccurate or incomplete or deletion of data provided by you, if Yapphi is not required to retain such by law or for legitimate business purposes.
Deletion of Account
If you want us to delete any personal information you have provided to us or delete your Yapphi account, please contact us at email@example.com. After you make a deletion request, we will permanently and irreversibly delete your personal data from our systems. Once deleted, your data, including your account and related activities cannot be reinstated. Following your deletion request, it may take up to 90 days to delete your personal information and system logs from our systems. Please note that the information you may have shared with others may continue to be publicly visible in association with your name, even after your account is deleted.
Disclosure to Third Parties
There may be certain circumstances where Yapphi may provide third parties with personal information which may or may not include health-related information to provide or improve our services or to help us engage with our current or prospective consumers more effectively. When we disclose personal information to a third party, we require those third parties to handle it in accordance with relevant laws in force at the time. It may be noted that personal information will never be shared with third parties for their marketing or other purposes.
Disclosure to Service Providers
Yapphi may share personal information with companies that provide services such as information processing, extending credit, providing customer service, managing and enhancing customer data, conducting customer research, trend analysis or satisfaction surveys and assessing your interest in our services. Yapphi strives to ensure that these companies protect your personal information to the best of their abilities.
Disclosure to Others
It may be mandatory by law, legal process, litigation, and/or requests from public, governmental, statutory authorities/agencies within your country of residence for Yapphi to disclose your personal information. We may disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. Additionally, we may also disclose information about you, but only where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our business operations or users.
We safeguard the collection, transmission and retention of personal data provided by Members/Users of the App and Services related thereto. The Services on the mobile App use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. Yapphi engages providers that are industry leaders in online security, including services verification, to strengthen and fortify the security of our Services. The Services are registered with a site identification approach so that your browser can confirm Yapphi’s identity before any personal information is sent or received. In addition, Yapphi’s secure servers protect personal and non-personal information using advanced firewall technology.
Marketing & Promotional Messages
In relation to marketing and promotional activities undertaken by Yapphi, we strive to comply with the following principles
We comply, to the extent reasonably practicable, with all laws related to unsolicited email (SPAM) and SMS and will thoroughly investigate any complaint, to the best of our abilities, that suggests we may be delivering unsolicited email or any messages through various mediums of communication.
If you have opted in for receiving marketing emails and other promotional messages, and later want to unsubscribe ("opt out") from email marketing and promotional communications, there are three ways to unsubscribe from these messages:
In the event that you have opted-out from receiving marketing and promotional messages, we will still continue to send you billing and other vital information about your account and services (such as service messages) via these channels.
How We Retain Your Personal Information
The retention period of the personal information we collect is the maximum amount of time required to achieve the purposes for which the personal information is collected. We shall delete or anonymize your personal information upon expiry of the retention period as described above.
If we stop operating some or all of our Services and/or operations for any reason whatsoever, we will promptly inform you and stop the collection and processing of personal information and we will delete or anonymize the personal information that is held by us in relation to Yapphi Services, unless otherwise required by laws and regulations.
How We Process Personal Information of Minors
Our Website, App and Services related thereto are mainly for adults. Minors (anyone under the age of 16 years shall be considered a minor) may not use our App and Services related thereto without the consent of their parents or guardians. For personal information of the children collected with their parents' consent, we will only disclose this information to the extent permitted by law, or with the expressed consent of the parents or guardians, or when it is necessary to do so in order to protect the interest of the children concerned.
In the event that we discover suo-moto or it is brought to our notice that we may have collected personal information of a child without having obtained an explicit and verifiable parental consent, we will take steps to delete the relevant data and the Account created on the Yapphi App as soon as possible.
How do I file a complaint?
If you have any reason to believe that your email address has been used without your explicit permission or there has been any breach of privacy with respect to your account and contacting the sender has not yielded satisfactory results, you can issue a formal complaint by contacting us via email at firstname.lastname@example.org
Changing this policy
Data Breach Notification
If it is brought to our knowledge that there has been a data breach or we become aware of a data breach that we consider could compromise customer security, our policy is to report this data breach at the very earliest to affected customers. Under certain circumstances, we may also report the breach publicly, where we consider it is appropriate to do so.
We work hard to keep your personal information safe. We use a combination of technical, administrative, and physical controls to ensure the security of your data however, no method of transmitting, retaining, disclosing and collating data is secure in absolute terms.
Our Commitment Towards Your Privacy
To make sure your personal information is safe and secure, we communicate our privacy and security guidelines regularly with the Yapphi Team and strictly enforce privacy safeguards within the company.
How to get in touch with us?